Episode 1 cover art
Episode 145 min
The Future of Guest Intelligence
Josh Feingold, CEO of Abra
Why the hotel industry is ready for a guest intelligence revolution—and what it means for the people who make hospitality magic.
The Abra Podcast
Conversations on craft
Candid conversations with the hotel operators, GMs, and hospitality visionaries who believe every guest deserves to be known.
All Episodes
Episode 2 cover art
Episode 238 min
Why Guest Memory Is Your Most Undervalued Asset
Josh Feingold, CEO of Abra
Every detail your team forgets is a missed opportunity. Josh breaks down why institutional guest memory is the next competitive advantage.
Episode 3 cover art
Episode 342 min
The GM Who Banned Sticky Notes
Hotel Wailea GM
How one general manager transformed their property by moving from sticky notes and tribal knowledge to a shared guest intelligence platform.
Episode 4 cover art
Episode 455 min
Building a Culture of Guest Intelligence
Luxury Hotel Leadership Panel
A panel of hospitality leaders discuss how to build a culture where capturing and sharing guest knowledge is second nature.
Episode 5 cover art
Episode 548 min
From Mystery Guest to Wow Moment
Concierge Team Roundtable
Frontline staff share their most memorable guest interactions—and how having the right information at the right time made all the difference.
Episode 6 cover art
Episode 652 min
AI in Hospitality: Help or Hype?
Technology Panel
Separating signal from noise: which AI applications actually help hotel teams deliver better experiences, and which are just buzzwords?
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